We hope that every aspect of your interaction with Dropwise Essentials is pleasing and that this site and our products meet or exceed your expectations. Below is a summary of our company policies which should help answer any questions you may have about ordering from us. If you cannot find answers to your questions here then please email us your questions at and we will be happy to answer them.

How to Place an Order

We accept orders online through our secure shopping cart, via email, or by fax.

Ordering by Fax

For fax orders download our latest Product Order Form and/or our Essential Oils Order Form, fill them out completely and fax your order to us at 415-648-0127. Or you can shop with the shopping cart and when you're ready to complete your order print it out and fax it to us. To do this:

1. Click on the Go to Payments button in the shopping cart
2. Fill in the billing address information (and shipping address if different) and click Continue.
3. When you receive the page summarizing your order and shipping address information, print it out and fax it to us. If paying by credit card, include your credit card number, expiration date, and the 3-digit verification code located on the back of your credit card on the fax.
4. To avoid accidentally submitting a duplicate order, be sure to close your browser window immediately after printing, or click the Back button on your browser twice and then delete the items in your shopping cart and click the Recalculate button to ensure they were removed.

Ordering via Email

E-mail orders should be sent to . To ensure your order is reviewed and processed, please include in the Subject line of your message the words Dropwise Product Order. Do not leave the Subject line blank as it may be inadvertently treated as unsolicited spam and deleted. When ordering via email please include your full mailing address with zip code and a daytime phone number where you can be reached if we have any questions about your order. Since email is not secure, we do not recommend sending credit card information in an email order. If you prefer to pay by credit card then it's best to order directly from this site or via fax.

Ordering through our Web Site

When you submit your shopping cart order, you will receive an auto-response e-mail order acknowledgment letting you know your order was sent to us. If you do not receive this initial email confirmation then most likely your order was not successfully submitted. If you are concerned that your order did not go through, send an email inquiry to to confirm that we received it. Include the words Order Confirmation Inquiry in the subject line. Please be as specific as possible regarding details of your order (date and time it was placed, what items you ordered, and in what quantities, as well as any special instructions you included).

When your order is shipped you will receive an email receipt with your order total, including shipping charges, any applicable sales tax (California residents only), and tracking information.

If you experience any difficulty placing an order through the web site or by fax, please call our toll-free customer service line at 866-418-1682 (Monday through Friday 11am to 6pm PST) and we will be happy to assist you with placing your order. If we are not available to answer your call, please leave a detailed message describing the nature of the problem you are experiencing and include a daytime phone number where you can be reached. Someone will return your call as soon as possible. For a faster response, send a detailed email message describing the nature of the problem to . Include the words Order Problems in the subject line.

Order Processing

Most orders are processed and shipped within 24 to 48 hours of receiving the order. Please allow additional time during peak holiday seasons or around special occasions like Valentines Day, Mother's Day, and Graduation. Orders received on Fridays after 2 PM Pacific Standard Time will be processed the following Monday. If you require expedited order processing please indicate your request in the special instructions area of the shopping cart and we will do our best to accommodate you.

Changes & Cancellations

To change an order you have already placed it must be cancelled entirely within 24 hours, and replaced with a new order. We cannot guarantee that requests for changes to orders or order cancellations received more than 24 hours after the order was placed will be honored. You will be responsible for all shipping charges incurred on orders that are not cancelled within the first 24 hours. Please Note: If you request expedited shipping for you order then you will still be responsible for all shipping charges incurred even if you cancel the order within 24 hours.

Partial Orders and Back Orders

There may be times when a product is temporarily out of stock or has been discontinued. You will be notified of discontinued or out-of-stock items and given an estimate of when they are expected to be available again. If you order multiple items and some are out of stock, we will ship out and charge you only for the items that are in stock at the time the order is placed. If you would like us to back-order items that are out of stock then please tell us so in the special instructions area in your shopping cart before submitting your order.

Payment Methods

We currently accept the following forms of payment: Visa, MasterCard, American Express, Diner's Club, electronic checks, and postal money orders. You may also pay by credit card or eCheck through PayPal. If you wish to prepay with a money order, it must be made out to Dropwise Essentials in the exact amount of your order total as indicated in your order confirmation. We will not accept money orders for amounts that exceed your order total. Your order will be shipped upon receipt of proper payment. If you are paying by electronic check or through PayPal's eCheck, your order will ship once the check has cleared.

Shipping

We ship all packages via UPS Ground, unless you are located in Hawaii, Alaska, or Puerto Rico, or your order must be shipped to a P.O. Box address, then we will ship it via USPS Priority Mail with Delivery Confirmation, Signature Confirmation, and Insurance. Standard shipping charges are as follows:

Order Total	Shipping
$ 0.00  - $ 15.00	$5.95
$15.01 - $ 35.00	$6.95
$35.01 - $ 65.00	$7.95
$65.01 - $150.00	$8.95

Standard shipping charges are waived on domestic orders over $150.00.

International Orders

We regret that at this time we are unable to ship orders outside the United States.

Damaged or Lost Goods

Please inspect packages upon arrival. Should you receive goods damaged in transit, carefully verify the extent of damage, keeping all packing materials and the box as is, and then notify UPS right away (i.e. within 5 business days of receipt) to arrange for a UPS representative to come and inspect your package. Make sure you notify us right away too, so we can begin processing your claim and prepare a replacement order. We cannot replace damaged merchandise until the package has been inspected by UPS and a claim number has been issued.

Sales Tax

We are required by law to charge 8.5% sales tax on all orders shipped within the state of California. Orders being shipped to any other destination in the U.S. will not be subject to sales taxes.

Return & Exchange Policy

Your satisfaction is important to us. We stand behind our products with a 100% customer satisfaction policy. We are very confident that you will enjoy our products. If for any reason you are not happy with the quality of our products or find them to be defective in any way, please return the unused portion with a brief explanation of why you are returning it, and we will either exchange it for another item of your choosing or give you a refund, less the original shipping charges.

If there is a problem with your order when you receive it, please contact us immediately. In the unlikely event that we made an error in processing your order we will ask you to return the incorrect items at our cost within 15 days of delivery, and replace them if appropriate. We pay the shipping charges for returns due to our error. All freight and handling charges on other returned goods are the responsibility of the customer. If you are returning an item for exchange we will waive the shipping charges on the new item. All returns must be made within thirty (30) days of receipt of your order. A 20% re-stocking fee may apply to certain returned items.

If you return an item to us for refund or exchange we recommend you use a carrier like UPS or FedEx so it can be easily tracked. If you use USPS to return an item we recommend you send it via Priority Mail with Delivery Confirmation and Insurance. We cannot accept responsibility for returned items that have been lost or misplaced by the post office.

Email & Privacy Policy

We value your privacy. We never rent, sell, share or exchange your personal information or your email address to or with third parties or anyone outside of Dropwise Essentials. All customer and transaction details are maintained in the strictest privacy. Orders placed on this site are routed to a secure server for processing. We use the information we collect about you (name, phone number, fax number, e-mail address, billing address, and delivery address) to process orders, and to notify you of your order status. We monitor customer traffic patterns and site usage to help us improve the design and layout of the store. Occasionally we may request certain (optional) information from you to provide a more personalized shopping experience.

We may also use the information we collect to notify you from time to time about important changes or additions to the Dropwise web site, new products, sales, and special offers we think you'll find valuable. Each message you receive from us contains a hyperlink at the bottom enabling you to instantly opt-out if you decide you no longer wish to receive this information. Should you decide to unsubscribe from our special offers and announcements list and later change your mind, you can always return to the site and re-subscribe quickly and easily.

Wholesale Customers

If you own a retail store and would like to carry our products please send an email inquiry with the particulars to .